{"xsrfToken":"eef640d08939645a58ef28d05082ec310cc54d66_lout","branding":{"id":"2","key":"ss","name":"SoftComply Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#091c36","headerLinkHoverBGColor":"#091c36","headerBadgeColor":"#091c36"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e56b878d-fce5-47a6-854a-42301f8d40ae/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNzFhYzAyMS03MGQ1LTQyMTMtYTlkNy0wNTJkZWRkNjg2MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU1NmI4NzhkLWZjZTUtNDdhNi04NTRhLTQyMzAxZjhkNDBhZSI6WyJyZWFkIl19LCJleHAiOjE3NDE0ODg2NDAsIm5iZiI6MTc0MTQ4ODA0MH0.S5DlEvCPIfYZpO1q8WyBoMCiAeZ-C3rAcfey43AqRcM&client=f71ac021-70d5-4213-a9d7-052dedd6860e&mode=fit","logoId":"e56b878d-fce5-47a6-854a-42301f8d40ae","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"SoftComply Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"SoftComply Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#002c55","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ss","projectId":12455,"serviceDeskId":2,"name":"SoftComply Support","description":"<p>Welcome! You can raise a SoftComply Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"9","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10717,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10717","groups":[2],"key":""},{"id":"11","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10700,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[2],"key":""},{"id":"10","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10725,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[2],"key":""},{"id":"13","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10710,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10710","groups":[2],"key":""},{"id":"14","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10745,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[2],"key":""},{"id":"15","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10732,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[2],"key":""},{"id":"8","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10706,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[2],"key":""},{"id":"12","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10726,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10726","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[8,9,10,11,13,14,15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e6306e6e-0f34-3626-8b15-684051560d4f","appLinkName":"System Confluence","appLinkUrl":"https://softcomply.atlassian.net/wiki","spaceKey":"SS","spaceName":"SoftComply Support","spaceUrl":"https://softcomply.atlassian.net/wiki/spaces/SS","isServer":false},"labels":[],"projectKey":"SS","serviceDeskId":2,"kbLinkDomainURLs":["https://softcomply.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNzFhYzAyMS03MGQ1LTQyMTMtYTlkNy0wNTJkZWRkNjg2MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyNDU1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE0ODkyNDAsIm5iZiI6MTc0MTQ4ODA0MH0.uRlbbyD-wTljHBXrS-GT70exqantq4UnjjUqZDURxI0","targetCollection":"upload-project-12455","endpointUrl":"https://api.media.atlassian.com","clientId":"f71ac021-70d5-4213-a9d7-052dedd6860e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"e1af2efa-cdf8-4694-9d92-2a2a6ab3d7d3","name":"Schedule a Demo ","description":"Link to SoftComply demo calendar for booking a demo call","categoryUrl":"https://softcomply.atlassian.net/servicedesk/customer/portal/2/topic/e1af2efa-cdf8-4694-9d92-2a2a6ab3d7d3","lastUpdated":"1708608570097","createdAt":"1708604822369"},{"id":"0433d4fe-1b22-4236-a283-2bdb695615d9","name":"Trial / Evaluation Licenses","description":"Online demo requests, extending your trials, pricing, etc.","categoryUrl":"https://softcomply.atlassian.net/servicedesk/customer/portal/2/topic/0433d4fe-1b22-4236-a283-2bdb695615d9","lastUpdated":"1587917226484","createdAt":"1584963996182"},{"id":"37901f80-da0d-4952-a0b5-6a1ac97a2510","name":"Risk Manager Plus Cloud ☁️","description":"Features of the SoftComply Risk Manager Plus on Jira Cloud","categoryUrl":"https://softcomply.atlassian.net/servicedesk/customer/portal/2/topic/37901f80-da0d-4952-a0b5-6a1ac97a2510","lastUpdated":"1729762469096","createdAt":"1708604908095"},{"id":"9e09b41e-bb2f-4abe-9598-eb993f5ddff7","name":"Risk Manager Plus DC \uD83C\uDFE0","description":"Features of the SoftComply Risk Manager Plus on Jira Data Center","categoryUrl":"https://softcomply.atlassian.net/servicedesk/customer/portal/2/topic/9e09b41e-bb2f-4abe-9598-eb993f5ddff7","lastUpdated":"1727973238218","createdAt":"1708605236432"},{"id":"7598f984-c35d-468e-a838-96e0834d018c","name":"Risk Manager Cloud ☁️","description":"Features of the SoftComply Risk Manager on Jira Cloud","categoryUrl":"https://softcomply.atlassian.net/servicedesk/customer/portal/2/topic/7598f984-c35d-468e-a838-96e0834d018c","lastUpdated":"1708605297577","createdAt":"1586426388278"},{"id":"4b786cc7-bf31-4fb1-af28-31b39bbb9289","name":"Risk Manager DC \uD83C\uDFE0","description":"Features of the SoftComply Risk Manager on Jira Data Center ","categoryUrl":"https://softcomply.atlassian.net/servicedesk/customer/portal/2/topic/4b786cc7-bf31-4fb1-af28-31b39bbb9289","lastUpdated":"1727973238209","createdAt":"1708605163031"},{"id":"bfdacf28-dd82-4d1c-bf9f-10965b793245","name":"Information Security Risk Manager ☁️","description":"Features of the Information Security Risk Manager on Jira Cloud","categoryUrl":"https://softcomply.atlassian.net/servicedesk/customer/portal/2/topic/bfdacf28-dd82-4d1c-bf9f-10965b793245","lastUpdated":"1722241106894","createdAt":"1708605279943"},{"id":"85796f6f-69a7-4f59-9550-bee7e99da2a3","name":"Document Manager ☁️","description":"Features of the SoftComply Document Manager on Confluence Cloud","categoryUrl":"https://softcomply.atlassian.net/servicedesk/customer/portal/2/topic/85796f6f-69a7-4f59-9550-bee7e99da2a3","lastUpdated":"1719314049035","createdAt":"1708605352554"},{"id":"71c91a7a-0b58-4202-87c6-79fd6d90f71d","name":"Validation ☁️","description":"Features of the SoftComply Validation app for Confluence Cloud & for the SoftComply Risk Manager Plus ","categoryUrl":"https://softcomply.atlassian.net/servicedesk/customer/portal/2/topic/71c91a7a-0b58-4202-87c6-79fd6d90f71d","createdAt":"1708605387087"},{"id":"effeaebb-b0eb-499a-bb9e-2866b2b5ed6f","name":"Risk Manager for Confluence Cloud ☁️","categoryUrl":"https://softcomply.atlassian.net/servicedesk/customer/portal/2/topic/effeaebb-b0eb-499a-bb9e-2866b2b5ed6f","lastUpdated":"1732013419703","createdAt":"1732012948524"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=softcomply","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"eef640d08939645a58ef28d05082ec310cc54d66_lout","baseUrl":"https://softcomply.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://softcomply.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f71ac021-70d5-4213-a9d7-052dedd6860e","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0d5fd8593bb74a5c951366b4795ef20a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}