Jira Service Management

{"xsrfToken":"8edb9cb74f8af02aa2aef7f206bbea6387859468_lout","branding":{"id":"2","key":"ss","name":"SoftComply Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#091c36","headerLinkHoverBGColor":"#091c36","headerBadgeColor":"#091c36"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e56b878d-fce5-47a6-854a-42301f8d40ae/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNzFhYzAyMS03MGQ1LTQyMTMtYTlkNy0wNTJkZWRkNjg2MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU1NmI4NzhkLWZjZTUtNDdhNi04NTRhLTQyMzAxZjhkNDBhZSI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzk0MzIsIm5iZiI6MTczMjE3ODgzMn0.8aN3OqCCRffEGOPeL6jyR7cHyTv2u_Jb9RJx_GbN6GQ&client=f71ac021-70d5-4213-a9d7-052dedd6860e&mode=fit","logoId":"e56b878d-fce5-47a6-854a-42301f8d40ae","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"SoftComply Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"SoftComply Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#002c55","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"ss","projectId":12455,"serviceDeskId":2,"name":"SoftComply Support","description":"Welcome! You can raise a SoftComply Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"9","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10717,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10717","groups":[2],"key":""},{"id":"11","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10700,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[2],"key":""},{"id":"10","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10725,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[2],"key":""},{"id":"13","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10710,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10710","groups":[2],"key":""},{"id":"14","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10745,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[2],"key":""},{"id":"15","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10732,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[2],"key":""},{"id":"8","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10706,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[2],"key":""},{"id":"12","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10726,"iconUrl":"https://softcomply.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10726","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[8,9,10,11,13,14,15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e6306e6e-0f34-3626-8b15-684051560d4f","appLinkName":"System Confluence","appLinkUrl":"https://softcomply.atlassian.net/wiki","spaceKey":"SS","spaceName":"SoftComply Support","spaceUrl":"https://softcomply.atlassian.net/wiki/spaces/SS","isServer":false},"labels":[],"projectKey":"SS","serviceDeskId":2,"kbLinkDomainURLs":["https://softcomply.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNzFhYzAyMS03MGQ1LTQyMTMtYTlkNy0wNTJkZWRkNjg2MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyNDU1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODAwMzIsIm5iZiI6MTczMjE3ODgzMn0.rDriDNsArMOHd85nqySGDzQ3M0i9NNQOp0PzY5YhzOI","targetCollection":"upload-project-12455","endpointUrl":"https://api.media.atlassian.com","clientId":"f71ac021-70d5-4213-a9d7-052dedd6860e","tokenDurationInMins":20}},"kbPage":{"id":606246365233221,"title":"How to Configure the Fields and Screens in the Risk Manager Plus Cloud","url":"https://softcomply.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/606246365233221","space":{"key":"SS","name":"SoftComply Support","id":1369014274},"serviceDeskIds":[2],"appLinkId":"e6306e6e-0f34-3626-8b15-684051560d4f","idInString":"606246365233221","projects":[{"projectId":12455,"serviceDeskId":2,"portalId":2}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=softcomply","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8edb9cb74f8af02aa2aef7f206bbea6387859468_lout","baseUrl":"https://softcomply.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://softcomply.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f71ac021-70d5-4213-a9d7-052dedd6860e","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6a14fcf048b74bcbb1dfc4c5c17425ad","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}